FAQ'S

FOR NATIONAL AUTO CARE
AGREEMENT HOLDERS

Congratulations on purchasing a National Auto Care product to protect your new car, truck, powersports vehicle or RV. We suggest that you make a copy of your agreement and keep it in your glove box so that you have important numbers and information with you when you need it.



Have other questions about your National Auto Care product?

Check out our FAQ's below.


Start with the dealer where you purchased your car and your National Auto Care F&I product. Your dealer can provide you with a complete agreement outlining the terms and conditions of the coverage purchased with your vehicle.

Unless otherwise stated in your agreement, you can have your repair service completed at any licensed repair facility. We recommend that you return to your trusted selling dealership.

If your vehicle is still under manufacturer warranty, return your vehicle to a manufacturer-authorized repair facility or dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

You can start your claim by clicking on the CLAIMS button on the top of this page.

Unless otherwise stated in your agreement, you can have your repair service completed at any licensed repair facility. We recommend that you return to your trusted selling dealership.

If your vehicle is still under manufacturer warranty, return your vehicle to a manufacturer-authorized repair facility or dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

(Includes Tire and Wheel Protection, Key Replacement, Windshield Protection/Limited Warranty, Theft Deterrent/Limited Warranty, Complete Protection and Excess Wear and Tear)

Unless otherwise stated in your agreement, you can have your repair service completed at any licensed repair facility. We recommend that you return to your trusted selling dealership.

If your vehicle is still under manufacturer warranty, return your vehicle to a manufacturer-authorized repair facility or dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

You can file a claim online on our website, or call the Administrator at 1-855-333-9545.

In order to take advantage of the Trade-In Protection benefit, you must trade in your vehicle to the dealership where it was purchased within the terms of your Trade-In Protection agreement. Please see your dealer for details.

Just call the number listed for Roadside Assistance in your agreement. Be sure to have your agreement in hand when you call, because you will need to provide the Dispatcher with your CONTRACT NUMBER, PRODUCER NUMBER and your PLAN LETTER listed in your agreement.

Unless otherwise stated in your agreement, you can have repair service completed at any licensed repair facility. We recommend that you return to your trusted local dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

National Auto Care will pay the licensed repair facility directly by credit card or by check for all authorized repairs. If you pay the repair shop, we will reimburse you by check for all authorized repairs.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

If your agreement is cancellable, please contact your original selling dealership. Not all agreements may be cancelled. Your dealer will be able to help you cancel your coverage. Depending on your coverage, a cancellation fee may be deducted from your refund. Any refund will be based on the terms and conditions for your specific coverage and any refund you are entitled to will be paid to you by your selling dealer.

Please refer to your agreement for details.

National Auto Care wants to make sure that you have the right protection products for your vehicle. That’s why we don’t sell our products online or directly to car buyers. You can find National Auto Care products at your trusted local dealer or financial institution.

Any further questions regarding your coverage should be directed to your selling dealership or the National Auto Care Customer Service Department at 800-526-8678.
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