FAQs

For National Auto Care Agreement Holders

I can't find my agreement – what do I do?

Start with the dealer from which you purchased your car and your National Auto Care F&I product. Your dealer can provide you with a complete agreement outlining the terms and conditions of the coverage purchased with your vehicle.

How do I file a claim on my National Auto Care Vehicle Service Agreement?

Unless otherwise stated in your agreement, you can have your repair service completed at any licensed repair facility. We recommend that you return to your trusted selling dealership.

If your vehicle is still under manufacturer warranty, return your vehicle to a manufacturer-authorized repair facility or dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

How do I file a claim on my Tire & Wheel Protection or Windshield Protection agreements?

Unless otherwise stated in your agreement, you can have your repair service completed at any licensed repair facility. We recommend that you return to your trusted selling dealership.

If your vehicle is still under manufacturer warranty, return your vehicle to a manufacturer-authorized repair facility or dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

How do I file a claim on my National Auto Care protection product and/or limited warranty?

(Includes Tire and Wheel Protection, Key Replacement, Windshield Protection/Limited Warranty, Theft Deterrent/Limited Warranty, Complete Protection and Excess Wear and Tear)

Unless otherwise stated in your agreement, you can have your repair service completed at any licensed repair facility. We recommend that you return to your trusted selling dealership.

If your vehicle is still under manufacturer warranty, return your vehicle to a manufacturer-authorized repair facility or dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

How do I file a claim on my National Auto Care Guaranteed Asset Protection agreement?

You can file a claim on our website, or call the Administrator at 1-855-333-9545.

How do I file a claim on my National Auto Care Trade-In Protection agreement?

In order to take advantage of the Trade-In Protection benefit, you must trade in your vehicle to the dealership from which it was purchased within the terms of your Trade-In Protection agreement. Please see your dealer for details.

How do I take advantage of Roadside Assistance if it is included in my F&I Product?

Just call the number listed for Roadside Assistance in your agreement. Be sure to have your agreement in hand when you call, because you will need to provide the Dispatcher with your CONTRACT NUMBER, PRODUCER NUMBER and your PLAN LETTER listed in your agreement.

Where can I have repairs completed?

Unless otherwise stated in your agreement, you can have repair service completed at any licensed repair facility. We recommend that you return to your trusted local dealer.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

How will my claim get paid?

National Auto Care will pay the licensed repair facility directly by credit card or by check for all authorized repairs. If you pay the repair shop, we will reimburse you by check for all authorized repairs.

Be sure to tell the repair facility or service provider to call the Administrator before any work begins; all claims must have prior approval before work begins. National Auto Care will pay the shop directly for approved services.

How do I cancel my agreement?

If your agreement is cancelable, please contact your original selling dealership. Not all agreements may be canceled. Your dealer will be able to help you cancel your coverage. Depending on your coverage, a cancellation fee may be deducted from your refund. Any refund will be based on the terms and conditions for your specific coverage and any refund to which you are entitled will be paid to you by your selling dealer.

Please refer to your agreement for details.

How can I buy National Auto Care Products?

National Auto Care wants to make sure that you have the right protection products for your vehicle. That’s why we don’t sell our products online or directly to car buyers. You can find National Auto Care products at your trusted local dealer or financial institution.

Do you still have questions?

Any further questions regarding your coverage should be directed to your selling dealership or the National Auto Care Customer Service Department at 800-526-8678.

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