Weekly COVID-19 Update Part III

From all of us at National Auto Care, I hope you and your families are well. If you’re like me, in times like these, what your parents told you years ago pops back up in your head, and you realize they were right. For me, my father always told me, “If you have your health, everything else will fall in place. Do not take that for granted.”

It was true then, and it is clearly true today. Our main concern is the health and wellbeing of our NAC partners and family, and nothing will change from that perspective.

As we come into our third week of working remotely, I can tell you that working in the office without the entire team is harder than I thought it would be. But while today is different, we are doing all we can to keep our team connected, motivated and listening better than ever before. In today’s world, it is more important than ever to listen, process, understand and work to help each other, including your dealers and their customers.

Over the past week, our remote claims and customer support teams have reduced their call pick-up time to less than 20 seconds. Our strategy remains the same – to put care in all we do.

On the training side, we have hosted several virtual workshops led by our Training Director Jay Lawrence with great attendance and feedback. We will continue this with relevant topics and content. If you have any suggestions on topics, please let us know.

On the sales side, we are taking a position to not push sales unless our partners ask for it. We are more focused on supporting our agents and their dealers through this. As part of that, we are in the process of putting together a team to make outbound customer service calls for dealers. We will also provide a weekly industry update compiled by our market research analyst.

Please call me or anyone on our NAC team if you have any questions or comments.

Sincerely,

Tony Wanderon, CEO